Room-Est Terms and Conditions

1.1 Room-Est is a subscription-based online sales portal for composite garden room dealers. Each dealer ("Partner") is set up as a tenant with their own portal, which may be linked or embedded on the Partner's own website.

1.2 The App includes a customer-facing 3D room designer configured to the build specification of the composite product, allowing the Partner's customers to design a garden room online and either request a quote or, where the Partner enables the option, receive a quote on screen.

1.3 All designs capture customer details before a quote is produced. These details are stored in the Partner's quote pipeline within the App.

1.4 We are committed to continuous improvement of the App and may update features and functionality from time to time.

2.1 The App is available on a subscription basis. All subscription fees must be paid in advance.

2.2 Non-payment of subscription fees will result in suspension of access to the App until payment is received.

2.3 Prices are subject to change with 30 days' written notice to Partners.

2.4 Partners may cancel at any time; cancellation takes effect at the end of the current billing period and no refunds are provided for partial periods. Written notice of cancellation must be given by email.

3.1 You are responsible for maintaining the confidentiality of your account login credentials and for all activity under your account.

3.2 Your portal is licensed for use by your business only and must not be resold or shared with other businesses without our written agreement.

4.1 The App collects and stores: your account and business details; customer details captured through the 3D designer and quote requests (including names, addresses, telephone numbers and email addresses); your pricing and configuration settings; and designs, quotes and pipeline data created through the App.

4.2 You are responsible for ensuring you have the appropriate consent and legal basis to collect and store any customer data captured through your portal, and for complying with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

5.1 You are solely responsible for the accuracy of all pricing, rates, options and configuration settings you apply to your portal, whether managed on your website or in your office.

5.2 You must check that all prices displayed and quoted through the App are correct before you use the 3D designer or make the portal available to customers. It is the Partner's responsibility to verify all prices prior to any customer quote being requested, displayed or issued.

5.3 Braemar Sales Ltd cannot be held responsible for any loss, damage, cost or expense arising from pricing errors, including (without limitation) quotes issued to customers at incorrect prices.

5.4 You must verify all calculations and quotations generated by the App before issuing them to your customers. The App is a sales tool; final responsibility for every quote and sale rests with you.

5.5 While the 3D designer is configured to the build specification of the composite product, drawings and dimensions produced by the designer are for sales purposes and must be verified by you against the actual product specification before any order, manufacture or installation is confirmed.

6.1 THE APP IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

6.2 To the fullest extent permitted by law, we shall not be liable for: (a) any loss of data, whether caused by technical failure, user error or any other reason; (b) any loss of profits, revenue, business or anticipated savings; (c) any pricing errors or errors in calculations or quotations generated by the App; (d) any indirect, consequential or incidental loss or damage, however arising and whether caused by negligence or otherwise; (e) any decisions made by you, your customers or any third party based on information produced by the App.

6.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

7.1 All intellectual property rights in the App, including the 3D designer, software, design and documentation, belong to Braemar Sales Ltd.

7.2 You retain ownership of all customer data you capture and all pricing information you input into the App.

7.3 You are granted a non-exclusive, non-transferable licence to use the App for the duration of your subscription, including embedding the designer on your own website.

8.1 We provide email support to all Partners and aim to respond to queries within 24-48 hours during business days. Support is provided in English only.

9.1 We reserve the right to modify, update or discontinue any feature of the App. We will make reasonable efforts to notify Partners of significant changes. Continued use of the App following any modification constitutes acceptance of those changes.

10.1 We reserve the right to suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, pose a security risk to the App, or fail to pay subscription fees when due.

10.2 Upon termination for breach, no refund of subscription fees will be provided.

11.1 While we implement reasonable security measures, you are strongly advised to maintain your own copies of important data. We are not responsible for data loss.

12.1 These Terms constitute the entire agreement between you and Braemar Sales Ltd regarding use of Room-Est.

12.2 These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 We may update these Terms from time to time. Partners will be notified of material changes by email, and continued use of the App constitutes acceptance of the updated Terms.